Why Haven't I Received My XP?

If you completed an offer from one of our partners but haven't received your XP, first check to see if your XP is Pending Credit. If it's still not there, please follow these steps:

  1. Wait at least 1 week. Many offers do not credit instantly.
  2. If no credit has been received after 1 week, reach out to the specific Offerwall or Survey Router partner.
  3. After 2 weeks, if the offerwall support still hasn't gotten back to you, please create a ticket with us and we'll escalate to our account manager for that specific partner.

Reward XP has developed this process over years and thousands of escalations and ask all our members follow these steps to best ensure success of receiving missing XP.

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