Watching ads is a great way to earn XP on video platforms but sometimes, technical issues can prevent users from receiving their rewards. While we do not have direct control over user earnings, we want to ensure you have the best possible experience. This guide will help you troubleshoot and maximize your chances of earning points successfully.
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Ad didn’t complete fully
If you close the ad early, skip sections or encounter an interruption, the system may not register the completion.
Fix: Ensure you watch the ad entirely, without skipping, closing, or interacting outside the ad window. -
Ad inventory limitations
Some ads are region-restricted, or ad providers may not have available campaigns in your area.
Fix: Try again later to see if new ads appear. -
Browser & Extension conflicts
Ad blockers, tracking prevention settings, or certain browser extensions can interfere with ad tracking.
Fix:
-Disable ad blockers and tracking prevention for our site.
-Use an incognito/private browsing window.
-Try switching to a different browser (Chrome, Firefox, Edge, etc.). -
Internet connection issues
A slow or unstable internet connection can cause ads to fail or not register properly.
Fix:
-Switch to a stable Wi-Fi or wired connection.
-Avoid using mobile data with poor reception.
-Restart your router if needed. -
Cache & Cookies interference
Stored data in your browser can sometimes cause conflicts with ad tracking.
Fix:
-Clear your browser cache and cookies.
-Restart your browser and log in again. -
Logged out or session expired
If your session times out or you get logged out, ad completions might not be tracked.
Fix:
-Ensure you’re logged in before watching ads.
-Refresh the page and log in again if necessary. -
Ad provider technical issues
The ad provider may experience technical difficulties that impact tracking.
Fix:
-Wait and try again later.
-Check our status updates or community forums for any known issues.
Best practices to maximize earnings:
-Use a recommended browser: Chrome and Firefox often provide the best compatibility.
-Stay patient and retry: If an ad doesn’t register, refresh and try again.
-Follow platform guidelines: Ensure your account is in good standing to receive rewards.
-Report persistent issues: If problems continue, reach out to the relevant support team of the video platform with details (screenshots, timestamps, and browser info).
By following these troubleshooting steps, you can optimize your experience and ensure you’re getting the most out of your ad-watching sessions.