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Offers Not Crediting: Complete Troubleshooting Guide

Overview​

Offers not crediting is frustrating, but usually fixable. This guide walks you through why offers fail to credit, how to prevent issues, and how to get missing XP.

Before You Panic​

Check These First​

1. Wait the Required Time

Offer TypeTypical Credit Time
App installs5-30 minutes
Simple sign-ups1-24 hours
Game milestones24-72 hours
Purchase offers24-72 hours
Trial completionsAfter trial period

2. Check Your Offer History

Each offerwall tracks your activity:

  • Look for "Pending" status
  • Check if it shows as "Completed"
  • See if there are any notes

3. Verify You Completed Everything

Re-read the offer requirements:

  • Did you reach the exact level/milestone?
  • Did you complete it within the time limit?
  • Did you use the correct device type?

Common Reasons Offers Don't Credit​

Tracking Issues​

VPN/Proxy Active

  • Advertisers block VPN traffic
  • Turn off VPN before starting offers
  • See VPN Usage Guide

Ad Blockers

  • Ad blockers can break tracking pixels
  • Disable for offer sites
  • Check browser extensions

Private/Incognito Browsing

  • Tracking requires cookies
  • Use normal browsing mode
  • Keep browser open until credited

Cleared Cookies Mid-Offer

  • Clearing cookies breaks tracking
  • Don't clear until offer completes
  • Avoid cleaning apps during offers

Requirement Issues​

Didn't Meet Requirements

What You ThoughtWhat Was Required
Reach Level 20Reach Level 20 within 14 days
Download appDownload AND open app
Create accountCreate AND verify email
Complete tutorialComplete tutorial AND first level

Time Limits

  • Many offers have hidden time limits
  • Game offers often require completion within 7-30 days
  • Check offer details carefully

Device Restrictions

  • Some offers are mobile-only
  • Some require specific OS (iOS/Android)
  • Emulators usually don't work

New User Requirement

  • Most offers require first-time users
  • If you've downloaded before, it won't credit
  • True even if you deleted the app previously

Technical Issues​

Server Problems

  • Advertiser servers can have issues
  • Usually resolves within 24-48 hours
  • Check offerwall announcements

Tracking Pixel Failed

  • Technical failure on advertiser side
  • Support ticket usually resolves this
  • Proof of completion helps

Prevention: Set Up for Success​

Before Starting Any Offer​

  1. Disable VPN completely (not just pause)
  2. Disable ad blockers for all related sites
  3. Use normal browsing mode (not private/incognito)
  4. Use the device type specified in offer requirements
  5. Screenshot the offer requirements for reference
  6. Note the start date for time-limited offers

During the Offer​

  1. Don't clear cookies until credited
  2. Keep the same device throughout
  3. Follow requirements exactly as written
  4. Screenshot milestones as you reach them
  5. Don't use the app on other devices

After Completing​

  1. Wait the recommended time (24-72 hours minimum)
  2. Check your offer history in the offerwall
  3. Keep screenshots until credits arrive
  4. Don't delete the app until credited

How to Report Missing Credits​

Step 1: Gather Your Proof​

Helpful proof includes:

  • Screenshot of completed requirement (level reached, purchase confirmation)
  • In-app profile showing achievement
  • Email confirmations
  • Purchase receipts
  • Date/time of completion

Step 2: Find the Support Option​

Each offerwall has different support:

Torox:

  • Go to offerwall → Find offer → "Missing Credits" button
  • Wait 24 hours before button appears

Adscend Media:

  • Go to offerwall → "Missing Points" button
  • Check Offer History first

ayeT-Studios:

  • Go to offerwall → Submit ticket
  • Upload proof directly

TimeWall:

  • Use live chat icon
  • Fastest response typically

Step 3: Submit Your Ticket​

Include:

  • Offer name (exact title)
  • Completion date
  • Device used
  • What requirement you completed
  • Attached proof (screenshots)

Step 4: Wait for Response​

OfferwallTypical Response Time
Torox24-72 hours
Adscend Media24-48 hours
ayeT-Studios24-48 hours
TimeWallSame day (live chat)

When Support Can't Help​

Sometimes offers genuinely can't be credited:

Reasons for denial:

  • No tracking data found (tracking was blocked)
  • Offer completed before (previous account/device)
  • Requirements not met (screenshot shows wrong milestone)
  • Time limit exceeded
  • Fraud detected

If denied:

  • Review their reasoning
  • If you disagree, provide additional proof
  • Accept that some offers do fail
  • Move on to other opportunities

Escalation Options​

If the offerwall support doesn't resolve your issue:

  1. Re-submit with better proof - Different screenshots or additional evidence
  2. Wait and try again - Sometimes timing issues resolve
  3. Contact Reward XP support - For significant issues (see escalation requirements)

Note: Reward XP can help investigate, but offerwalls make the final crediting decision for their offers.

Specific Offer Type Troubleshooting​

Mobile Game Offers​

Most common issues:

  • Didn't reach milestone within time limit
  • Used VPN or emulator
  • Had app installed previously
  • Reached wrong milestone (Level 19 instead of 20)

Prevention:

App Install Offers​

Most common issues:

  • Opened app too briefly
  • Didn't complete required action
  • Used wrong device type

Prevention:

  • Keep app open for 30+ seconds
  • Complete any tutorial
  • Use device specified in offer

Sign-Up Offers​

Most common issues:

  • Used existing account
  • Didn't verify email
  • Didn't complete profile

Prevention:

  • Use unique email address
  • Complete all verification steps
  • Fill out complete profile

Purchase Offers​

Most common issues:

  • Refunded/canceled purchase
  • Used coupon/discount code
  • Purchased wrong item

Prevention:

  • Don't cancel or refund
  • Check if coupons are allowed
  • Screenshot purchase confirmation

Summary​

To maximize crediting:

  1. Disable VPN and ad blockers
  2. Use normal browsing mode
  3. Read requirements carefully
  4. Take screenshots throughout
  5. Wait 24-72 hours before reporting
  6. Use offerwall support with proof

If it still doesn't credit:

  1. Gather proof
  2. Submit support ticket
  3. Wait for response
  4. Accept outcome or escalate with more evidence

Most crediting issues are preventable with proper setup and tracking.

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